Loving Italian administration (no kidding)!

I'm shocked every time we need to arrange something in the Italian offices. When we arrived to Rome two years ago (me with a huge 8-month belly), obviously we needed to organise loads of administrative stuff. I expected the worst. Instead, we did everything extremely quickly and smoothly and everybody was so nice and helpful (which is very astonishing after 6 years spent in Belgium). But this time was even better - and P. scared me with stories of waiting months for a passport. And how much did it take us? Two minutes! No queues, no mistakes, no questions, just 'please come next week to collect your passport'. Loving it! It beats all administrations I've so far experienced (Polish, French and Belgian). Viva Italia!